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Refund Policy

  • Published on 12 Jun, 2019
  • By Royal Life Mart

Royal Life Mart Replacement & Refund Policy

Royal Life Multi Trade Services is the world’s largest Profit Sharing Organization. The superior value and high quality of Royal Life products and services have earned us the trust of our RBRs and their customers. This trust is a precious and unique relationship. Everyone must share in the Royal Life commitment to excellence. Everyone has a responsibility to ensure the superior value and high quality of Royal Life and associates Vendor products and services – quality and value that we guarantee!

Royal Life’s Customer Product Replacement Policy

All Royal Life Products are covered by Royal Life’s Customer Product Replacement Policy. If the Customer is not completely satisfied, he/she is entitled to replace the products within 30 days from the date of delivery for a Replacement. The Replacement policy is applicable only for products in marketable condition, and partially used products (40%) accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Royal Life Business Owners to follow the Customer Product Replace Policy in letter and spirit. RBR may return the products within 30 days of purchase as follows: Condition Time Period Invoice Payment Marketable# Within 30 days of purchase Yes RBR Price Unmarketable ## Within 30 days of purchase Yes RBR Price less VAT &40% decryption # Marketable refers to products that are unopened and sealed. 
## Unmarketable are products which have been partially used (40%).

Reference Notes: 

The RBR must return the product(s) to Royal Life Shops. Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Royal Life mart Pickup Centre(s). Condition refers to the condition in which the stock is received back from the RBR as a return. The product can be ‘marketable’ or ‘unmarketable’ depending on the condition of the returned stock as assessed by the Returns executive at the Royal Life’s pick Centre. Return Sale Business Point (Self Point, Profit Point, Royal Cash Point) adjustment of Products returned shall be processed in the same month. Total Return Sale Business Point of the returned products will be ducted from the returning RBR’s account. 
The Product Return Policy does not apply to open packs of literature and videos or other sales aids. Total returns cannot exceed the quantity appearing on the Invoice. If products are return by customers directly to Royal Life Mart pick up Centre, Retail Sale Value adjustment shall be done from the RBR’s account & any excess amount paid shall be recoverable from related RBR.